Website Privacy Policy version: July 2022
This website is provided by Protec Healthcare Products Limited a company registered in England and Wales under company registration number 07698454 our registered office is at Westgate Business Park, Middleway, St. Blazey, PL24 2GE. (‘we’, ‘our’ or ‘us’). We are the controller of personal data obtained via our website, meaning we are the organisation that is legally responsible for deciding how and for what purposes it is used.
We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your ‘personal data’) in connection with your use of our website. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.
We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR).
Given the nature of our website, we do not expect to collect the personal data of anyone under 16 years of age. If you are aware that any personal data of anyone under 16 years of age has been shared with our website, please let us know so that we can delete that data.
This privacy policy is divided into the following sections:
What this policy applies to
Personal data we collect about you
How your personal data is collected
How and why we use your personal data
Marketing
Who we share your personal data with
How long your personal data will be kept
Transferring your personal data out of the UK
Your rights
Keeping your personal data secure
How to complain
Changes to this privacy policy
How to contact us
This privacy policy relates to your use of our website only.
Throughout our website we may link to other websites owned and operated by us and certain trusted third parties to make additional products and services available to you. Those other third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.
The personal data we collect about you depends on the particular activities carried out through our website. We may collect and use the following personal data about you:
your name, address and contact information, including email address and telephone number and company details
information to check and verify your identity, e.g. date of birth
your billing information, transaction and payment card or other payment method information
bank account and payment details
details of any information, feedback or other matters you give us by phone, email, post or via social media
your account details, such as username and login details
your activities on, and use of, our website
information about the services we provide to you
your contact history, purchase history and saved items
information about how you use our website and technology systems
your responses to surveys, competitions and promotions
If you do not provide personal data we ask for where it is indicated to be ‘required’ at the point of collection (such as when you open an account with us), it may delay or prevent us from providing products and services to you.
We collect and use this personal data for the purposes described in the section ‘How and why we use your personal data’ below.
We collect personal data from you:
directly, when you enter or send us information, such as when you register with us, contact us (including via email), send us feedback, purchase products or services via our website, post material to our website and complete customer surveys or participate in competitions via our website, and indirectly, such as your browsing activity while on our website; we will collect information indirectly using the technologies explain our Cookie Policy
How and why we use your personal data
Under data protection law, we can only use your personal data if we have a proper reason, such as:
where you have given consent
to comply with our legal and regulatory obligations
for the performance of a contract with you or to take steps at your request before entering into a contract, or
for our legitimate interests or those of a third party
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see ‘How to contact us’ below).
The table below explains what we use your personal data for and why.
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What we use your personal data for |
Our reasons |
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Create and manage your account with us |
For our legitimate interests or those of a third party, in order to be as efficient as we can so we can deliver the best service to you. |
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Providing products and/or services to you |
To perform our contract with you or to take steps at your request before entering into a contract. |
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Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us |
For our legitimate interests or those of a third party, such as to minimise fraud that could be damaging for you and/or us. |
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To enforce legal rights or defend or undertake legal proceedings |
Depending on the circumstances: To comply with our legal and regulatory obligations In other cases, for our legitimate interests or those of a third party, including, to protect our business, interests and rights or those of others |
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Customise our website and its content to your particular preferences based on a record of your selected preferences or on your use of our website |
Depending on the circumstances: Your consent as gathered by the separate cookies tool on our website see our Cookie Policy. Where we are not required to obtain your consent and do not do so, for our legitimate interests or those of a third party, in order to be as efficient as we can so we can deliver the best service to you at the best price |
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Retaining and evaluating information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive or to check our website is working as intended |
Depending on the circumstances: Your consent as gathered by cookies as set out in our Cookie Policy. Where we are not required to obtain your consent and do not do so, for our legitimate interests or those of a third party, so that we can be as efficient as we can so we can deliver the best service to you at the best price |
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Communications with you not related to marketing, including about changes to our terms or policies or changes to the products and/or services or other important notices |
Depending on the circumstances: To comply with our legal and regulatory obligations and in other cases, for our legitimate interests or those of a third party, so that we can be as efficient as we can so we can deliver the best service to you at the best price |
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Protecting the security of systems and data |
To comply with our legal and regulatory obligations We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests or those of a third party, and to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us |
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Statistical analysis to help us manage our business, for example, in relation to our financial performance, customer base, product range or other efficiency measures |
For our legitimate interests or those of a third party, in order to be as efficient as we can so we can deliver the best service to you at the best price |
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Updating and enhancing customer records |
Depending on the circumstances: To perform our contract with you or to take steps at your request before entering into a contract To comply with our legal and regulatory obligations Where neither of the above apply, for our legitimate interests or those of a third party, e.g. making sure that we can keep in touch with our customers about existing orders and new products |
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Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, e.g. to record and demonstrate evidence of your consents where relevant |
To comply with our legal and regulatory obligations |
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Marketing our services to existing and former customers |
For our legitimate interests or those of a third party, i.e. to promote our business to existing and former customers See ‘Marketing’ below for further information |
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External audits and quality checks, e.g. for the audit of our accounts |
For our legitimate interests or a those of a third party, i.e. to maintain our accreditations so we can demonstrate we operate at the highest standards |
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We may need to share your personal data with members of our group and third parties in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency In such cases information will be anonymised where possible and only shared where necessary |
Depending on the circumstances: To comply with our legal and regulatory obligations In other cases, for our legitimate interests or those of a third party, i.e. to protect, realise or grow the value in our business and assets |
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See ‘Who we share your personal data with’ for further information on the steps we will take to protect your personal data where it needs to be shared with others.
We may use your personal data to send you updates (by email, text message, telephone or post) about our products and/or services, including exclusive offers, promotions or new products and/or services.
We have a legitimate interest in using your personal data for marketing purposes (see above ‘How and why we use your personal data’). This means we do not usually need your consent to send you marketing information. However, where consent is needed, we will ask for this separately and clearly.
You have the right to opt out of receiving marketing communications at any time by:
contacting us at Sales@protec.uk.com or
using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts.
We may ask you to confirm or update your marketing preferences if you ask us to provide further products and/or services in the future, or if there are changes in the law, regulation, or the structure of our business.
We will always treat your personal data with the utmost respect and never sell or share it with other organisations outside the Protec Group for marketing purposes.
For more information on your rights to object at any time to your personal data being used for marketing purposes, see ‘Your rights’ below.
We routinely share personal data with:
third parties we use to help deliver our products and/or services to you, such as payment service providers, warehouses and delivery companies
other third parties we use to help us run our business, for example marketing agencies or website hosts and website analytics providers
We or the third parties mentioned above may occasionally also need to share personal data with:
external auditors, for example in relation to the audit of our accounts, in which case the recipient of the information will be bound by confidentiality obligations
professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations
law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations
other parties in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised but this may not always be possible, however, the recipient of the information will be bound by confidentiality obligations
If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ below).
We will not keep your personal data for longer than we need it for the purpose for which it is used.
Different retention periods apply for different types of personal data. Further details on this are available upon request by emailing us at [insert email address]
The UK and other countries have differing data protection laws, some of which may provide lower levels of protection of privacy.
It is sometimes necessary for us to share your personal data to countries outside the UK. In those cases we will comply with applicable UK laws designed to ensure the privacy of your personal data.
We will also ensure all protections required by applicable UK laws are in place before transferring personal data to any organisation or body (or its subordinate bodies) governed by public international law or set up by, or on the basis of, an agreement between two or more countries (international organisations).
Under data protection laws, we can only transfer your personal data to a country outside the UK or to an international organisation where:
in the case of transfers subject to UK data protection law, the UK government has decided the particular country ensures an adequate level of protection of personal data (known as an ‘adequacy regulation’) further to Article 45 of the UK GDPR.
there are appropriate safeguards in place, together with enforceable rights and effective legal remedies for you, or
a specific exception applies under relevant data protection law
Where we transfer your personal data outside the UK we do so on the basis of an adequacy regulation or (where such is not available) legally-approved standard data protection clauses recognised or issued further to Article 46(2) of the UK GDPR. In the event we cannot or choose not to continue to rely on either of those mechanisms at any time we will not transfer your personal data outside the UK unless we can do so on the basis of an alternative mechanism or exception provided by UK data protection law.
Any changes to the destinations to which we send personal data or in the transfer mechanisms we use to transfer personal data internationally will be notified to you in accordance with the section on ‘Change to this privacy policy’ below.
You generally have the following rights, which you can usually exercise free of charge:
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Access to a copy of your personal data |
The right to be provided with a copy of your personal data |
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Correction (also known as rectification) |
The right to require us to correct any mistakes in your personal data |
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Erasure (also known as the right to be forgotten) |
The right to require us to delete your personal data—in certain situations. |
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Restriction of use |
The right to require us to restrict use of your personal data in certain circumstances, for example if you contest the accuracy of the data |
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Data portability |
The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations. |
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To object to use |
The right to object: —at any time to your personal data being used for direct marketing (including profiling) —in certain other situations to our continued use of your personal data, for example where we use your personal data for our legitimate interests. |
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Not to be subject to decisions without human involvement |
The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you. We do not make any such decisions based on data collected by our website. |
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For further information on each of those rights, including the circumstances in which they apply and circumstances in which they do not apply, please contact us (see ‘How to contact us’ below).
If you would like to exercise any of those rights, email, call or write to us—see below: ‘How to contact us’. When contacting us please:
provide enough information to identify yourself and any additional identity information we may reasonably request from you, and
let us know what right you want to exercise and the information to which your request relates
We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Please contact us if you have any query or concern about our use of your information (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.
You also have the right to lodge a complaint with:
the Information Commissioner in the UK, and
a relevant data protection supervisory authority in the country where you live.
The UK’s Information Commissioner may be contacted at https://ico.org.uk/make-a-complaint or by telephone: 0303 123 1113.
We may change this privacy policy from time to time—when we make significant changes we will take steps to inform you, for example via a prominent link to a description of those changes on our website.
You can contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.
Our contact details are shown below:
Protec Healthcare Products Ltd
Westgate Business Park
Middleway
St. Blazey
PL24 2GE
Sales@protec.uk.com
0330 700 0707
About our terms
These terms and conditions of use (Terms) explain how you may use this website and any of its content (Site). These Terms apply between Protec Healthcare Products Limited (we, us or our) and you, the person accessing or using the Site (you or your).
You should read these Terms carefully before using the Site. By using the Site or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Site immediately.
If you order any goods, services or digital content from the Site separate terms and conditions will apply as set out here https://www.protec.uk.com/terms-and-conditions
About us
We are Protec Healthcare Products Limited a company registered in England and Wales under company registration number 07698454 our registered office is at Westgate Business Park, Middleway, St. Blazey PL24 2GE
If you have any questions about the Site, please contact us by:
sending an email to Sales@protec.uk.com or
calling us on 0330 700 0707
Using the site
The Site is for your use only.
You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Site.
We make no promise that the Site is appropriate or available for use in locations outside of the UK. If you choose to access the Site from locations outside the UK, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.
As a condition of your use of the Site, you agree not to:
misuse or attack our Site by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack), or
attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site.
We may prevent or suspend your access to the Site if you do not comply with these Terms or any applicable law.
Registration and password security
Use of the Site may require registration, particularly in order to access restricted areas of the Site.
We are not obliged to permit anyone to register with the Site and we may refuse, terminate or suspend registration to anyone at any time.
You are responsible for making sure that your password and any other account details are kept secure and confidential.
If we have reason to believe there is likely to be a breach of security or misuse of the Site through your account or the use of your password, we may notify you and require you to change your password, or we may suspend or terminate your account.
Any personal information you provide to us as part of the registration process will be processed in accordance with our Privacy Policy available at https://www.protec.uk.com/privacy-policy
Infringing content
We will use reasonable efforts to:
delete accounts which are being used in an inappropriate manner or in breach of these Terms; and
identify and remove any content that is inappropriate, defamatory, infringes intellectual property rights or is otherwise in breach of our Acceptable Use Policy
when we are notified, but we cannot be responsible if you have failed to provide us with the relevant information.
If you believe that any content which is distributed or published by the Site is inappropriate, defamatory or infringing on intellectual property rights, you should contact us immediately using the contact details at the top of this page.
Your privacy and personal information
Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy available at https://www.protec.uk.com/privacy-policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.
Ownership, use and intellectual property rights
The intellectual property rights in the Site and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Site (Content) are owned by us and our licensors.
We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.
Nothing in these Terms grants you any legal rights in the Site or the Content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on the Site or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Site or the Content.
Trade marks: Use by you of any trade marks on the Site or in the Content is strictly prohibited unless you have our prior written permission.
Submitting information to the site
While we try to make sure that the Site is secure, we do not actively monitor or check whether information supplied to us through the Site is confidential, commercially sensitive or valuable.
Other than any personal information which will be dealt with in accordance with our Privacy Policy, we do not guarantee that information supplied to us through the Site will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.
Accuracy of information and availability of the site
We try to make sure that the Site is accurate, up-to-date and free from bugs, but we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.
We may suspend or terminate access or operation of the Site at any time as we see fit.
Any Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest, but has not been tailored to your specific requirements or circumstances. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using our Site and its Content.
While we try to make sure that the Site is available for your use, we do not promise that the Site will be available at all times or that your use of the Site will be uninterrupted.
Hyperlinks and third party sites
The Site may contain hyperlinks or references to third party advertising and websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party advertising or website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third-party site and is at your own risk.
Limitation on our liability
Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
losses that were not foreseeable to you and us when these Terms were formed;
losses that were not caused by any breach on our part;
business losses; and
losses to non-consumers.
Events beyond our control
We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control, including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; flood, fire, explosion or accident; or epidemics or pandemics.
Rights of third parties
No one other than a party to these Terms has any right to enforce any of these Terms.
Variation
No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 14.
We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.
Disputes
We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible using the contact details set out at the top of this page.
Relevant United Kingdom law will apply to these Terms. If you want to take court proceedings, the relevant courts of the United Kingdom will have non-exclusive jurisdiction in relation to these Terms.
We at Protec Healthcare Products Limited, recognise the importance of providing a website that is accessible to all user groups, including those with a disability or impairment. Wherever possible, we have included simplified features to make our content available to anyone who is using assistive technology or might otherwise find the standard features difficult to use.
We aim to provide full accessibility to all content on our website, but please note some older pages may not yet be compatible with all accessibility features. In addition, third-party content, e.g. other websites we provide hyperlinks to, may not be as accessible as our website.
We are committed to ongoing accessibility improvements.
If you would like to give us some feedback or are having difficulty accessing this website for any reason, please let us know and we will do our best to resolve the issue.
You can contact us by sending an email to sales@protec.uk.com
We have included a number of features to improve usability and accessibility.
A sitemap is available within our website. This provides an overview of all content in this website and is fully hyperlinked to assist with navigation.
All pages have home and search links to aid navigation in text-only browsers.
All links and user interfaces are designed to be navigable with a keyboard. We are currently working on improving this facility for you.
Our website uses access keys to help assist you with navigation. To find out more information about the use of access keys please visit https://support.microsoft.com/en-us/windows/windows-keyboard-shortcuts-for-accessibility-021bcb62-45c8-e4ef-1e4f-41b8c1fc87fd
All content images used in this website include alternative descriptions.
You can import your own stylesheet within your browser preferences to override the website’s colours.
You can generally change the font size or adjust the page zoom through your browser. To enable this feature on:
a PC, hold down the CTRL key and press the + key to increase and the — key to decrease the font size
a Mac, hold down the COMMAND key and press the + key to increase and the — key to decrease the font size
This website aims to be compatible with recent versions of all major screen readers.